Privacy Policy

1. Introduction

Gut & Glow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gutandglow.co.za or make purchases from our store.

2. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Name and contact information (email, phone number)
• Billing and shipping address
• Payment information (processed securely through PayFast or Yoco)
• Order details and purchase history

Automatically Collected Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send you marketing communications (with your consent)
• Screen for potential risk or fraud
• Improve and optimize our website
• Comply with legal obligations

4. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above:

• Payment processors: PayFast and Yoco for secure payment processing
• Email marketing: Brevo for newsletter and order confirmation emails
• Shipping partners: Courier services for delivery of your orders
• Legal compliance: When required by law or to protect our rights

5. Cookies

We use cookies to enhance your browsing experience. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of the Site.

6. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure payment gateways.

7. Your Rights (POPIA/GDPR)

Under applicable data protection laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information
• Data portability

To exercise these rights, please contact us at info@gutandglow.co.za

8. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and legal compliance purposes.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@gutandglow.co.za
• Phone: 063 623 7650
• Address: 8 Grasvlei Crescent, Jim Fouche Park, Welkom